Answers to Common Questions
What This Page Covers and Still Need Help?.
Short answers
What happens when a game disconnects mid-round?
When you reconnect, the game reloads to the exact same state you left it – your bet, your cards, and the timer all resume where they were. You do not lose progress because the game saves your position locally and syncs it on re-entry.
Is Bently88 safe to use in Malaysia?
Bently88 runs every page over TLS and verifies each account once before the first withdrawal. The marks shown are 256-bit Encryption and RNG Verified.
Does the site work on mobile without an app?
Yes, it works in a mobile browser. On Android, you may see a prompt asking if you want to add the page to your home screen – you can ignore that and keep playing in the browser. On iOS, Safari may ask for permission to send notifications once.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about Bank transfer and Boost.
Why is only one account allowed per person?
When you verify your identity, the system checks your IC number, name, and bank details against any other accounts on the platform. If a match appears, the duplicate account is closed. This rule exists so that all players are treated equally under the same terms.
Are there spending limits?
Yes — daily, weekly or monthly, from the dashboard. Tightening one takes effect at once; loosening one waits out a cooling-off period. The cap sits on the account, so Bank transfer and Boost are covered by one figure.
What This Page Covers
This page brings together the questions most often asked by players on the platform. It covers how funds move in and out, what the turnover figure means, and how the site behaves on a phone or if a game cuts out. Each answer is kept short so you can get back to the lobby quickly. If you need more detail on a specific game or promotion, the help centre inside your account has the full terms.
Still Need Help?
If your question is not listed here, the fastest way is to open the live chat window from the bottom-right corner of any page. The team replies in English or Bahasa and can handle account-specific matters that a general FAQ cannot cover. You can also check the Terms section under your profile. That page holds the complete rules for bonuses, withdrawals, and verification. Live chat is available 24 hours a day.
The same ground for Fishing Games, Online Slots, Arcade, Casino is covered on their own pages, alongside the promotion.